Return and exchange policy

- In the event that you want to refund the amount for a new order, you can submit a refund request, by sending the request number on WhatsApp to customer service at 0560900267. In the event that it is confirmed that the request has not been implemented yet, the amount will be refunded. In the event that the request has been implemented, refunds will not be allowed in this In this case, the amount will be returned within 48 hours, with the exception of some cases that require bank verification

- In the event that a defect occurs in the product, such as damage to the packaging paper or a clear defect in the product, please contact WhatsApp customer service 0560900267 and photograph the situation upon receipt and send it, and we will send a driver to receive the product, then we will transfer the amount

- In the event that the order is sent out for delivery, and there is no response from the receiver within 10 minutes, the order will be returned to the store, and in the event that the sender wants to send the order to another receiver or to the same receiver and to another location or to the same site, an additional fee of 35 riyals is paid by sender

- In the event that the request is sent to the specified location, then the receiver moves to another location other than the agreed upon location, an additional fee of 35 riyals is paid by the sender

- In the event that you wish to replace the order, please contact customer service on WhatsApp 0560900267 and send a photo of the product to be replaced, it will be accepted if the request has not been implemented yet

- In the event that the product is exchanged from a bouquet to a vase, or from a vase to a large bouquet, you will be provided with our bank account number by a customer service team at 0560900267 , transferring the price difference and sending a copy of the bank transfer to approve your request.